Customer Service Representatives Average Salary in Pennsylvania
$46,260 average · $46,260 median · BLS OEWS 2025
SOC Code: 43-4051What is this?
Professional in customer service representatives
How much do Customer Service Representatives make in Pennsylvania?
The average customer service representatives salary in Pennsylvania is $46,260 per year. That works out to about $22.24 per hour on average. BLS counts roughly 94,340 customer service representatives jobs in Pennsylvania.
Mean and median are close, so pay is relatively concentrated around $46,260. Entry-level roles (10th percentile) report about $46,260; experienced workers at the 90th percentile report about $46,260 — a 0% spread from bottom to top. Figures are employer-reported wages from the Bureau of Labor Statistics Occupational Employment and Wage Statistics program — not self-reported survey averages — so they are the right baseline for offers, raises, and relocation decisions in this market.
How Office and Administrative Support Careers Are Structured
Office and administrative support is the largest occupational group in the country and the one most visibly reshaped by software: roles built on routine document and data handling have shrunk for two decades, while roles requiring coordination and judgment have held. The trend data behind this page matters as much as the current wage.
The wage tables and percentile chart on this page show how customer service representatives pay is distributed in Pennsylvania specifically — and because state-level wages for the same occupation routinely differ by 30% or more, the local figures here are the ones that matter for offers, raises, and relocation decisions in this market.
What Moves Pay in This Field
Industry placement creates most of the variation — administrative staff in finance, legal, and tech out-earn those in retail or hospitality substantially. Specialized variants (medical, legal, executive support) pay above general roles. Software fluency has become the implicit credential: workers who run the systems, rather than just use them, hold the better-paid and more durable positions.
Entry typically requires a high-school diploma and office skills, making this a major on-ramp occupation. The strategic question is direction of consolidation: administrative experience plus accumulated domain knowledge converts well into operations, HR, bookkeeping, and coordination roles — paths that lead out of the most automation-exposed work and up the wage distribution.
New to reading wage distributions? Our guide to salary percentiles explains how to place yourself on the chart above, and the negotiation playbook shows how to use these numbers in an actual conversation.
What Do Customer Service Representatives Do?
Professional in customer service representatives
Standard Occupational Classification (SOC) Code: 43-4051
Customer Service Representatives pay in Pennsylvania
In Pennsylvania, customer service representatives report a median of $46,260 (about $22.24/hour) across roughly 94,340 jobs. The local pay band runs from about $46,260 at the 10th percentile to $46,260 at the 90th.
Compared with the national distribution, local industry mix and cost of living are the main reasons Pennsylvania wages for this occupation sit where they do — toggle Regional Price Parity on this page to see purchasing-power-adjusted pay.
Income reality check
The median salary for Customer Service Representatives in Pennsylvania of $46,260 falls in the Stably paid band of this framework - roughly ~12% of the U.S. population and ~15% of the global population sit in this band.
Illustrative relative standing for education only - this ladder is a simplified framework, not an official Census, BLS, or World Bank statistical series. Salary figures on Wage Atlas come from official BLS OEWS data.
Salary Overview
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AI Replacement Risk Analysis
Forward-looking analysis of automation and AI impact
- Knowledge-based work - moderate automation risk
- Routine administrative tasks
Includes risk scoring, timeline estimates, adaptation strategies, and more
Occupation Report Card
Job Outlook 2023-2033
Official BLS Employment Projections for Customer Service Representatives
Skills & What You Do
These occupations usually require a high school diploma
- Resolve customer complaints and inquiries
- Process orders and account changes
- Record details of customer interactions
- Recommend products and services
Top Industries for Customer Service Representatives
| $49,784 | $47,057 | $24 | 946,890 | |
| $48,490 | $45,290 | $23 | 367,400 | |
| $40,992 | $37,746 | $20 | 955,710 | |
SOC: 455000 | $39,950 | $37,590 | $19 | 271,200 |
Related Occupations
| $49,337 | $49,060 | $24 | 10,024,720 | |
SOC: 43-9061 • 93% match | $46,270 | $46,420 | $22 | 14,034,620 |
SOC: 53-7062 • 87% match | $42,117 | $42,260 | $20 | 15,269,800 |
SOC: 35-3031 • 87% match | $40,070 | $40,060 | $19 | 13,138,520 |
| Find Waiters and Waitresses Jobs | ||||
SOC: 53-7065 • 86% match | $39,579 | $39,440 | $19 | 14,316,800 |
| $39,122 | $38,760 | $19 | 12,706,340 | |
Related Occupations
Customer Service Representatives in Other States
Compare salaries for this occupation across different states:
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Viewing: Customer Service Representatives (SOC: 43-4051)
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