Refund Policy
We stand behind our service with a satisfaction guarantee. Learn about our refund policy and how to request a refund.
Wage Atlas is a brand of Summit Lane Digital, LLC, a Wyoming limited liability company.
Satisfaction Guarantee
At Wage Atlas, all salary data and tools are free. The only paid product is an optional $5 one-time PDF report - and if you're not satisfied with it, we offer a straightforward money-back guarantee. Purchases are processed by Summit Lane Digital, LLC.
Our Promise
We offer a 7-day money-back guarantee on PDF reports. If you're not happy with your purchase, we'll provide a full refund, no questions asked.
One-Time Purchase Refunds (PDF Reports)
7-Day Money-Back Guarantee
PDF salary reports are eligible for a full refund if requested within 7 days of purchase. We understand that sometimes a report may not meet your specific needs.
- Full refund available within 7 days of purchase
- No refunds after 7 days (digital product consumed)
- Automatic processing for eligible requests
- Refund processed to your original payment method
Digital Product Policy
Since PDF reports are digital products that are immediately accessible upon purchase, we limit refunds to the first 7 days to prevent abuse while still ensuring customer satisfaction. If you have concerns about a PDF report, please contact our support team within the refund window.
How to Request a Refund
Request Process
- Log in to your Wage Atlas account
- Navigate to the Refund Request page or your Dashboard billing section
- Select the payment you'd like to refund
- Provide a reason for the refund (optional but helpful)
- Submit your refund request
Processing Timeline
Automatic Processing
Requests within policy window are automatically approved and processed within 24-48 hours.
Manual Review
Requests outside policy window are reviewed by our team within 3-5 business days.
Refund Completion
Once processed, refunds are credited back to your original payment method through our secure payment processor. Processing times vary by payment method (typically 5-10 business days for credit/debit cards). You'll receive email confirmation when your refund is processed.
Eligibility Criteria
What Qualifies for Refund
- PDF reports purchased within the last 7 days
- Payments with status "completed" (not already refunded)
- Payments made through our official payment processor
Exclusions and Limitations
Not Eligible for Refund
- PDF reports purchased more than 7 days ago
- Payments that have already been refunded
- Payments with status "failed" or "cancelled"
- Refunds requested for fraudulent or abusive activity
Special Circumstances
We understand that sometimes special circumstances arise. If you believe your situation warrants an exception to our standard refund policy, please contact our support team. We review each case individually and may approve refunds outside the standard policy window on a case-by-case basis.
How Refunds Are Processed
Payment Method Refunds
Refunds are processed back to your original payment method through our secure payment processor.
Credit/Debit Cards
Refunds appear on your statement within 5-10 business days, depending on your bank.
Other Payment Methods
Refunds for other payment methods are processed by our payment processor and typically appear within 5-10 business days.
Refund Timeline
- Request Submitted: Immediately upon submission
- Approval: Within 24-48 hours (automatic) or 3-5 days (manual review)
- Processing: 1-2 business days after approval
- Credit Appears: 5-10 business days (varies by payment method)
After a Refund
When a PDF report is refunded, the charge is reversed to your original payment method. Any report file you've already downloaded remains yours to keep. All salary data and tools stay free to use.
Contact & Support
If you have questions about our refund policy or need assistance with a refund request, our support team is here to help.
Email: support@wageatlas.com
Response Time: We typically respond within 24-48 hours
Refund Requests: Use our online refund request form for fastest processing
Policy Updates
We may update this refund policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email or prominent notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Effective Date: June 2026