Refund Policy

30-Day Money-Back Guarantee

If you're not satisfied with your Pro subscription within the first 30 days of purchase, you're eligible for a full refund of your subscription fee.

• Full refund available within 30 days of initial purchase
• Automatic processing for requests within policy window
• No questions asked - we trust your judgment
• Refund processed to your original payment method

Pro-Rated Refunds After 30 Days

For subscription cancellations after the initial 30-day period, we offer pro-rated refunds based on the unused portion of your subscription.

• Calculated based on remaining subscription days
• Applies to both monthly and yearly subscriptions
• Refund amount = (Remaining days / Total days) × Subscription price
• Processed within 5-7 business days

Cancellation Process

You can cancel your subscription at any time from your Dashboard. If you cancel within the refund window, you'll automatically receive a refund. For cancellations outside the window, your subscription will remain active until the end of the current billing period, and you'll receive a pro-rated refund if applicable.

7-Day Money-Back Guarantee

PDF salary reports are eligible for a full refund if requested within 7 days of purchase. We understand that sometimes a report may not meet your specific needs.

• Full refund available within 7 days of purchase
• No refunds after 7 days (digital product consumed)
• Automatic processing for eligible requests
• Refund processed to your original payment method

Digital Product Policy

Since PDF reports are digital products that are immediately accessible upon purchase, we limit refunds to the first 7 days to prevent abuse while still ensuring customer satisfaction. If you have concerns about a PDF report, please contact our support team within the refund window.

Request Process

1. Log in to your Wage Atlas account
2. Navigate to the Refund Request page or your Dashboard billing section
3. Select the payment you'd like to refund
4. Provide a reason for the refund (optional but helpful)
5. Submit your refund request

Processing Timeline

Refund Completion

Once processed, refunds are credited back to your original payment method through Paddle, our secure payment processor. Processing times vary by payment method (typically 5-10 business days for credit/debit cards). You'll receive email confirmation when your refund is processed.

What Qualifies for Refund

• Subscriptions purchased within the last 30 days
• PDF reports purchased within the last 7 days
• Payments with status "completed" (not already refunded)
• Payments made through our official payment processor (Paddle)

Exclusions and Limitations

Special Circumstances

We understand that sometimes special circumstances arise. If you believe your situation warrants an exception to our standard refund policy, please contact our support team. We review each case individually and may approve refunds outside the standard policy window on a case-by-case basis.

Payment Method Refunds

Refunds are processed back to your original payment method through our secure payment processor, Paddle.

Refund Timeline

1. Request Submitted: Immediately upon submission
2. Approval: Within 24-48 hours (automatic) or 3-5 days (manual review)
3. Processing: 1-2 business days after approval
4. Credit Appears: 5-10 business days (varies by payment method)

Subscription Status

When a subscription is refunded, your Pro access will be immediately revoked. If you've used Pro features during the refund period, you'll retain access to any data exports or reports you've already generated, but new Pro features will be unavailable.